ngawiTerms of Use

These are the terms under which we at ngawi provide our online gaming and sportsbook service. By creating an account on ngawi, you agree to these terms. Our service is available only where local law permits. We require all account holders to verify their identity before withdrawing funds, and we enforce strict rules around account security, deposit and withdrawal procedures, and dispute resolution.

Our ngawi platform operates across multiple game categories—sportsbook covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton; live-dealer tables including baccarat, blackjack, Dragon Tiger, and roulette; slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets on Mobile Legends, Free Fire, and PUBG Mobile. All categories share a single account and balance. We process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet.

This page outlines your rights and obligations when you use ngawi, how we handle your account, what happens if disputes arise, and the jurisdiction restrictions that apply to our service.

Account Opening and Eligibility on ngawi

When you create an ngawi account, you provide an email address, password, and basic personal information. We require you to be of legal age in your jurisdiction to use our service. You are responsible for ensuring that your access to ngawi complies with your own jurisdiction's laws. Our services are available only where local law permits online gaming. If you access ngawi from a jurisdiction where our service is prohibited, your account will be locked, and you will not be able to withdraw funds or access active games.

We at ngawi reserve the right to refuse service to any user or to suspend or terminate any account at our discretion. We may do so if we detect fraudulent activity, unauthorized access attempts, or violation of these terms. If we terminate your account, we will return any remaining balance to your original deposit method within 30 days, subject to compliance review.

Account verification

We require identity and address proof before your first withdrawal. This is our KYC (Know-Your-Customer) process, mandated by anti-money-laundering regulations.

Jurisdiction restriction

Our ngawi service is available only where local law permits. Players are responsible for verifying compliance with their own jurisdiction's regulations.

Account security

You are responsible for keeping your password confidential. We recommend enabling two-factor authentication (2FA) in your account settings.

Deposits and withdrawals on ngawi

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking Virtual Account, local payment, online payment, and e-wallet. Deposits are credited to your ngawi account within seconds to minutes. Your balance is unified across all game categories—sportsbook, live dealer, slots, and esports. You do not need separate accounts or separate deposits for each category.

Withdrawals are processed from your total ngawi balance and returned to your original deposit method. We do not allow withdrawals to a different payment method than the one you used to deposit. Our withdrawal process includes a compliance review to verify your account status and check for suspicious activity. This review typically takes 1–24 hours. During major holidays like Idul Fitri, Idul Adha, or Imlek, review windows may extend to 2–3 business days. Once approved, funds settle to your payment provider within one business day (digital wallets) or 1–3 days (bank transfers).

We reserve the right to refuse any withdrawal if we detect fraud, money-laundering risk, or violation of these terms. If we refuse a withdrawal, we will notify you and explain the reason. You may appeal our decision by contacting our support team.

Bonus terms and promotional offers

We at ngawi may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms, which we will display clearly when you claim it. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. Bonus funds are typically subject to wagering requirements—you must play through the bonus amount a certain number of times before you can withdraw it. We will specify these requirements in the bonus terms.

Bonuses are non-transferable and cannot be combined with other offers. If you violate bonus terms—for example, by placing bets on prohibited markets or using multiple accounts—we may forfeit your bonus and any winnings derived from it. We reserve the right to cancel any bonus if we detect abuse or fraud.

Game Rules and Dispute Resolution on ngawi

Each ngawi game category has its own rules. Our sportsbook rules specify how bets are settled—for example, Liga 1 matches are settled based on the official final score, and bets placed after kickoff are void. Our live-dealer rules specify table limits, hand resolution procedures, and chat conduct. Our slot rules specify RTP (Return to Player) percentages and volatility. Our esports rules specify how predictions are resolved based on official tournament results. We publish all rules in each game's information panel.

If you believe a game outcome was resolved incorrectly, you may file a dispute with our support team within 48 hours of the outcome. We will review your account history, the game logs, and the official event result. If we find an error, we will correct your balance. If we find no error, we will explain our decision. Our decision is final and binding.

We at ngawi do not accept disputes based on personal disagreement with odds, game mechanics, or outcome probability. We also do not accept disputes if you placed a bet while intoxicated, under duress, or without understanding the rules. You are responsible for understanding the rules before you play.

Account data and privacy on ngawi

We collect your email, password, identity details, and payment information when you create an ngawi account. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with legal obligations. We encrypt all data in transit using SSL (Secure Sockets Layer) technology. We do not share your data with third parties except as required by law or to process your payments.

We retain your account data for as long as your account is active, plus seven years after closure for regulatory compliance. You may request deletion of your data by contacting our support team, subject to legal retention requirements. We will respond to data-deletion requests within 30 days.

Limitation of liability

We at ngawi provide our service on an "as-is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of ngawi—including lost profits, lost data, or reputational harm. Our total liability to you is limited to the amount you have deposited into your ngawi account.

We are not liable for delays or failures in payment processing caused by your payment provider, your bank, or network outages beyond our control. We are not liable for losses resulting from your own negligence, such as sharing your password or leaving your device unlocked.

Jurisdiction and governing law

Our ngawi service is available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. If you access ngawi from a prohibited jurisdiction, your account will be locked. We are not liable for any consequences of your unauthorized access from a prohibited jurisdiction.

These terms are governed by the laws of the jurisdiction where ngawi is registered. Any disputes arising from these terms or your use of ngawi shall be resolved through binding arbitration, not through court proceedings. The arbitration shall be conducted in English and shall be final and binding on both parties.

Changes to these terms

We at ngawi may update these terms at any time. We will notify you of material changes by email or by displaying a notice on our platform. Your continued use of ngawi after such notice constitutes acceptance of the updated terms. If you do not agree with the updated terms, you may close your account and request a withdrawal of your balance.

These terms were last updated in 2024. We review them regularly to ensure they reflect our current practices and comply with applicable law. If you have questions about these terms, contact our support team via the in-app support form.

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